Privacy Policy padu99

1 Definitions and Scope of Application

This Privacy Policy is issued by padu99 ("we", "platform" or "padu99") and applies to all individuals ("you", "user" or "member") who use the website padu99.one, including any subpages, applications, or services operating under it.

In this policy, "personal information" means any data that can be used to identify you directly or indirectly — including your name, mobile phone number, email address, e-wallet account number, and financial transaction data.

By registering an account, using the services, or browsing the padu99 website, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform.

2 Information We Collect

padu99 collects your personal information in certain specific situations. The type of information collected depends on your activity on the platform.

Information you provide directly:

• Full name as per valid identification document
• Date of birth (for age verification purposes — you must be 21 years of age or older)
• Active email address
• Mobile phone number
• Username and password (stored in encrypted form)
• Payment method information — Touch 'n Go eWallet, DuitNow, FPX account number, ShopeePay, or cryptocurrency wallet address

Information collected automatically:

• IP address and related geographical location data
• Device type, operating system and web browser
• Game session records and betting data
• Deposit and withdrawal transaction history
• Platform interaction data (pages visited, session duration, clicks)
• Cookie data and similar technologies as described in Clause 6

We do not directly collect credit card or debit card information. All payment processing is handled through approved third-party payment processors.

3 Purpose of Use of Information

The information we collect is used for the following purposes and will not be used beyond the limits stated:

• Verifying user identity during registration and login, including age verification of 21+
• Processing deposit and withdrawal transactions at a typical rate of between 5 and 30 minutes
• Administering and maintaining member accounts
• Providing customer support services via live chat and email in Malay and English
• Sending account-related information such as security notifications, policy updates, and transaction activity
• Fulfilling licensing compliance and anti-money laundering obligations
• Detecting and preventing fraud, account misuse, and unauthorised activity on the platform
• Analysing usage patterns for overall service improvement purposes
• Ensuring fair and responsible play and supporting responsible gambling tools

We will not use your data for third-party marketing purposes without your explicit consent. If you have agreed to receive promotional materials from padu99 itself, you may withdraw that consent at any time through your account settings or by contacting our customer support.

4 Sharing Information with Third Parties

padu99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, we may share your personal information in the following limited circumstances:

• Payment Processors: Payment service providers that process Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency transactions on your behalf. These providers are subject to their own confidentiality agreements.
• Platform Technology Providers: Technical partners who provide gaming infrastructure, cybersecurity, and identity verification — with access only to the data that is strictly necessary.
• Statutory Authorities: Where required by law or court order, we will disclose relevant information to the appropriate regulatory bodies or authorities.
• Protection of Our Rights: In cases of fraud investigation, platform misuse, or security threats, information may be shared with the relevant investigative bodies.

In all of the above circumstances, information sharing is done on a limited basis — only data that is genuinely necessary will be shared, and all recipients are bound by strict confidentiality obligations.

5 Data Security and Protection

Data security is a technical priority for padu99. We implement multi-layered protection measures to ensure your information remains secure at all times.

• SSL/TLS encryption on all communications between your device and padu99 servers
• Password storage in hashed form using modern cryptographic algorithms — no staff member can read your password in plain text
• Role-based access control for internal systems
• Continuous security monitoring and activity log auditing
• Two-factor authentication available for member accounts as an additional layer of protection
• Penetration testing conducted periodically by an independent security team

However, no system can guarantee absolute security. Should a data breach occur involving your information, padu99 will notify you within a reasonable period and take appropriate remedial steps. You are also advised to keep your password confidential and not share it with anyone.

6 Use of Cookies and Tracking Technologies

The padu99.one website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.

Types of cookies used:

• Session Cookies: Store temporary information such as login status and game preferences during an active session. These cookies are deleted when you close your browser.
• Persistent Cookies: Store user preferences such as language and certain settings across sessions for ease of use.
• Analytics Cookies: Help us understand how users interact with the platform for overall service improvement purposes.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect padu99 platform functionality and your user experience.

7 User Rights Over Personal Data

As a padu99 user, you have certain rights regarding your personal data. We respect these rights and will process any valid request within a reasonable period.

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request a correction if your data is inaccurate or incomplete.
• Right to Deletion: You may request deletion of your personal data, subject to applicable licensing and legal requirements.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To submit any request related to your rights, please contact our privacy team via email at [email protected] or through our 24/7 live chat. We will verify your identity before processing any request to protect your privacy.

8 Data Retention and Storage Period

padu99 retains your personal data for as long as it is needed to fulfil the purposes stated in this policy, or for as long as required by applicable licensing and legal obligations.

Transaction data and financial records are generally kept for a longer period to comply with audit requirements and anti-money laundering obligations under padu99's international licensing framework.

When data is no longer needed and there is no legal obligation to retain it, it will be securely deleted or anonymised using approved procedures.

9 Links to External Sites

The padu99.one website may contain links to third-party websites or services in certain contexts. We wish to clarify that padu99 is not responsible for the privacy practices or content of those websites.

Once you leave the padu99 platform and browse external websites, this Privacy Policy no longer applies. We encourage you to read the privacy policy of each website you visit to understand how they handle your data.

10 Amendments to This Privacy Policy

padu99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operational practices, licensing requirements, or the technologies used.

Any significant amendments will be communicated to members via in-platform notifications or the registered email address. The "Updated" date at the top of this document will always reflect the latest version of the policy.

Continued use of the padu99 platform after any amendment takes effect is considered acceptance of the updated terms. If you do not agree with the amendments, you should stop using the platform and contact us to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels: